Customer Success Specialist

twistbioscience; United States; Remote; USD 87,000 - 110,000; Full time

Job summary

Twist Bioscience is seeking a Customer Success professional in the United States to support customers from onboarding through ongoing account management. You will handle communications, track orders, generate reports, and coordinate with internal teams to resolve issues and enhance the customer experience.

The role emphasizes organized record-keeping, problem-solving, and strong communication with clients. A strong background in sales/account management and CRM proficiency is desired, with

Qualifications

• 3–6 years of experience in sales, account management, customer success, or related area.
• Strong organization and attention to detail, including record management and issue follow-up.
• Clear written and verbal communication with a customer-focused approach to building relationships.
• Proficiency with office software; familiarity with CRM systems is helpful.
• Ability to work independently and collaboratively, with initiative in solving problems.

Responsibilities

• Support sales account work with organized records, document handling, data entry, and tailored quotations using current pricing and product information.
• Serve as a customer contact for questions and service issues; assist with onboarding and monitor account health.
• Build and maintain reports and dashboards for internal teams and customers, and flag when follow‑up is needed.
• Track priority orders through production and share status updates with relevant stakeholders.
• Coordinate with logistics, commercial operations, and support teams to address customer needs and improve cross-team processes.
• Maintain customer and prospect records in a CRM, document interactions, and help analyze sales performance and pipeline trends.

Skills

Organization

Attention to detail

Communication skills

CRM familiarity

Independent worker

Education

Bachelor's degree in a relevant field

Tools

CRM software

Office software

Job description

Role overview

This customer success role supports customers from onboarding through ongoing account management, while helping the sales team deliver a responsive, tailored service. The work combines customer communication, order tracking, reporting, and coordination across internal teams to resolve issues and improve the customer experience.

Responsibilities

• Support sales account work with organized records, document handling, data entry, and tailored quotations using current pricing and product information.
• Serve as a customer contact for questions and service issues; assist with onboarding and monitor account health.
• Build and maintain reports and dashboards for internal teams and customers, and flag when follow‑up is needed.
• Track priority orders through production and share status updates with relevant stakeholders.
• Coordinate with logistics, commercial operations, and support teams to address customer needs and improve cross-team processes.
• Maintain customer and prospect records in a CRM, document interactions, and help analyze sales performance and pipeline trends.

Requirements

• Three to six years of experience in sales, account management, customer success, client relations, or a related area.
• Strong organization and attention to detail, including the ability to manage records and follow up on issues.
• Clear written and verbal communication and a customer-focused approach to building relationships.
• Proficiency with office software; familiarity with CRM systems is helpful.
• Ability to work independently and collaboratively, with initiative in solving problems.

Nice to have

• A bachelor's degree in a relevant field, such as science.

Benefits and work setup

• The listed San Francisco Bay Area base pay range is $87,000–$110,000 per year. The role is also described as eligible for performance incentives, bonus, equity, and benefits; compensation can vary by location and candidate qualifications.
• The source mentions career development, on-the-job training, ongoing learning, and a collaborative work environment.