Strategic Customer Success Leader — Biopharma

Prudentia Sciences; United States; On-site; USD 170,000 - 200,000; Full time

Job summary

Prudentia Sciences is seeking a Director of Customer Success to lead a portfolio of strategic biopharma accounts in the US. You will drive platform adoption, retention, and expansion, owning commercial outcomes and influencing product direction with senior customers.

You will oversee end-to-end implementations, onboarding workshops, executive engagements, and proactive account management to maximize value and renewal probability in a fast-growing life sciences tech environment.

Qualifications

• 8+ years of customer success, management consulting, partnerships, account management, or implementation experience in life sciences industries.
• Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks.
• Demonstrated ability to navigate complex multi-stakeholder decision-making within large enterprise organizations.
• Strong technical aptitude with the ability to master sophisticated software platforms and translate capabilities into business value.
• Exceptional executive communication skills.
• Entrepreneurial mindset with comfort in fast-paced, high-growth environments.

Responsibilities

• Own a portfolio of strategic biopharma accounts; drive the full commercial lifecycle from onboarding to retention and expansion.
• Develop and execute account-level strategy, identify expansion opportunities, and lead renewal negotiations.
• Monitor usage and outcomes to proactively grow accounts and transform customers into advocates and references.
• Represent the voice of the customer to Product, Engineering, Sales, and Scientific teams to influence roadmap.
• Orchestrate complex implementations including platform configuration, data integrations, and onboarding strategies.
• Communicate product updates and new capabilities to maximize value realization.

Skills

Customer success

Account management

Executive communication

Strategic prospecting

Technical aptitude

Job description

Prudentia Sciences is seeking a Director of Customer Success to lead a portfolio of strategic biopharma accounts in the US. You will drive platform adoption, retention, and expansion, owning commercial outcomes and influencing product direction with senior customers.

You will oversee end-to-end implementations, onboarding workshops, executive engagements, and proactive account management to maximize value and renewal probability in a fast-growing life sciences tech environment.