Customer Success Architect (Fully Remote)

GitLab; United States; Remote; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

GitLab is seeking a strategic Customer Success professional in the United States to act as a trusted advisor to key customers, translating pre-sales plans into actionable success programs and driving adoption of the GitLab DevSecOps platform.

You will own a portfolio of customers, coordinate with Product, Engineering, Sales, and Professional Services to resolve questions and escalations, and deliver hands-on enablement and onboarding on Git workflows, CI/CD, and DevSecOps best practices to

Aufgaben

• Act as a strategic advisor to key customers, translating pre-sales command plans into actionable success plans and driving adoption of the GitLab DevSecOps platform.
• Own a book of customers, acting as the primary liaison for questions and escalations while coordinating with Product Management, Engineering, Sales, and Professional Services.
• Provide hands-on technical enablement and onboarding, guiding customers on Git workflows, CI/CD, and DevSecOps best practices to ensure long-term success.

Jobbeschreibung

• Act as a strategic advisor to key customers, translating pre-sales command plans into actionable success plans and driving adoption of the GitLab DevSecOps platform.
• Own a book of customers, acting as the primary liaison for questions and escalations while coordinating with Product Management, Engineering, Sales, and Professional Services.
• Provide hands-on technical enablement and onboarding, guiding customers on Git workflows, CI/CD, and DevSecOps best practices to ensure long-term success.