Manager, Customer Success Engineering (Fully Remote)

GitLab; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Equity

Growth funding

Parental leave

Home office support

ERGs

Job summary

GitLab is a fully remote-first organization that delivers the intelligent orchestration platform for DevSecOps. This role leads a distributed team of Customer Success Engineers, guiding career growth and ensuring customer value realization across the lifecycle.

You’ll influence adoption through mentorship and close collaboration with product, engineering, and sales teams. You’ll thrive in a remote, inclusive culture that values transparency, learning, and impact.

Qualifications

• Proven experience leading technical teams in customer success, professional services, or post-sales engineering.

Responsibilities

• Lead a distributed team of Customer Success Engineers, setting clear goals and supporting career growth.
• Drive technical adoption and value realization for customers across the DevSecOps lifecycle.
• Collaborate with cross-functional teams to translate customer needs into actionable insights.

Skills

Leadership

Customer success

DevOps

Communication

Mentorship

Job description

• Lead a distributed team of Customer Success Engineers, setting clear goals and supporting career growth.
• Drive technical adoption and value realization for customers across the DevSecOps lifecycle.
• Collaborate with cross-functional teams to translate customer needs into actionable insights.

What You'll Bring:

• Proven experience managing technical teams in customer success, professional services, or post-sales engineering.
• Strong understanding of DevOps and modern software development practices.
• Excellent communication and leadership skills with a focus on mentorship and coaching.

About the Team:

• You'll join a global, remote-first team that values collaboration, transparency, and innovation.
• Team members are empowered to make an impact and supported by GitLab's culture of learning and development.

How GitLab Will Support You:

• Flexible paid time off, equity, and growth and development funding.
• Parental leave, home office support, and access to Team Member Resource Groups.

GitLab

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.