Customer Success Architect – Adoption & Growth

Core Sound Imaging, LLC; Raleigh (NC); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Core Sound Imaging, LLC in Raleigh, North Carolina, is seeking a Customer Success Manager focused on customer adoption and growth for its Studycast platform.

You will own the 90-day ramp for new customers, drive engagement with existing clients, and collaborate with Sales to expand revenue while reducing churn. This role emphasizes data-driven decisions and strong relationship management.

Qualifications

• Bachelor’s degree or equivalent experience in business, marketing, communications or medical imaging.
• 3–5+ years in Customer Success, Account Management, or related role.
• Proven success increasing adoption, upsell/cross-sell, and overall account value.
• Experience partnering with Sales to drive revenue and lifecycle management.
• Strong ability to manage multiple accounts and build client relationships.
• Analytical skills to interpret customer data and identify growth opportunities.
• Experience with CRM and customer success platforms.
• SaaS, healthcare tech, or B2B experience preferred.

Responsabilités

• Drive defined ramp-up activities to help new customers reach value within 90 days.
• Partner with customers to deliver envisioned clinical and operational outcomes.
• Onboard to high-frequency platform usage and ensure smooth handoffs.
• Review workflow with Studycast configuration to identify training needs.
• Execute communications to boost platform engagement and usage.
• Identify cross-sell and up-sell opportunities with Sales collaboration.
• Monitor health metrics and implement recovery plans for at-risk accounts.

Connaissances

Customer Success

Account Management

Analytical Skills

CRM Software

SaaS

Formation

Bachelor’s degree in Business, Marketing, Communications, or related field or equivalent work experience in medical imaging

Outils

CRM software

Description du poste

Core Sound Imaging, LLC in Raleigh, North Carolina, is seeking a Customer Success Manager focused on customer adoption and growth for its Studycast platform.

You will own the 90-day ramp for new customers, drive engagement with existing clients, and collaborate with Sales to expand revenue while reducing churn. This role emphasizes data-driven decisions and strong relationship management.