Customer Success Manager: Adoption & Growth

Core Sound Imaging; Raleigh (NC); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Core Sound Imaging, a PSG company, seeks a Customer Success Manager to drive early customer ramp-up and long-term growth for Studycast cloud-based imaging platform. You will guide onboarding, adoption, and value realization during the critical first 90 days and then focus on expanding engagement with existing customers to unlock cross-sell opportunities and strengthen relationships.

Ideal candidates bring 3–5+ years in customer success or account management, strong analytical skills, and

Competenze

• Bachelor’s degree in Business, Marketing, Communications, or a related field or equivalent work experience in medical imaging.
• 3–5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven success in increasing customer adoption, upsell/cross-sell, and overall account value.
• Experience partnering closely with Sales to drive revenue growth and customer lifecycle management.
• Demonstrated ability to manage multiple accounts and build strong client relationships.
• Strong analytical skills with the ability to interpret customer data and identify growth opportunities.
• Experience with CRM and customer success platforms.
• Experience in SaaS, healthcare tech, or B2B environments preferred.

Mansioni

• Drive new customer ramp-up and achieve 90-day value milestones.
• Collaborate with customers to deliver clinical and operational outcomes envisioned at purchase.
• Ensure smooth onboarding and transition to high-frequency platform usage.
• Identify and activate cross-sell and upsell opportunities with Sales support.
• Monitor health metrics and retention risks and implement recovery plans.

Conoscenze

Customer success

Analytical skills

Relationship building

Cross-functional collaboration

Formazione

Bachelor’s degree or equivalent in Business/Marketing/Communications or related field

Strumenti

CRM platforms

Descrizione del lavoro

Core Sound Imaging, a PSG company, seeks a Customer Success Manager to drive early customer ramp-up and long-term growth for Studycast cloud-based imaging platform. You will guide onboarding, adoption, and value realization during the critical first 90 days and then focus on expanding engagement with existing customers to unlock cross-sell opportunities and strengthen relationships.

Ideal candidates bring 3–5+ years in customer success or account management, strong analytical skills, and