Enterprise Customer Success Manager — Growth & Retention

Creandum; Los Angeles (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Epidemic Sound in Los Angeles is seeking a Customer Success Manager to nurture and grow our North American B2B client base. You will retain contracts, drive product adoption across platforms, and partner with sales, product, music and marketing to align on client success.

You will build trusted relationships, identify upsell opportunities, manage renewals, and use client data to reduce churn. The role reports to the regional Head of Customer Success and embraces an AI-forward approach to

Qualifikationen

• 4+ years of relevant Sales or Customer Success experience.
• Proven track record in B2B enterprise roles.
• Experience leading multi-team rollouts and improving adoption.
• Strong ability to build relationships, navigate ambiguity, and use customer data to mitigate churn.
• Experience with Salesforce or CS platforms such as Planhat, Totango or Gainsight.

Aufgaben

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption.
• Identify new upsell and expansion opportunities and consultatively scale accounts with Growth Manager.
• Manage customer renewals, maximize contract retention, and develop turnaround strategies for at-risk accounts.
• Collaborate cross-functionally with sales, product, music, and marketing to channel customer feedback and utilize Epidemic Sound ecosystem.
• Leverage AI tools to automate workflows and drive operational efficiency.

Kenntnisse

Relationship-building

Customer success

B2B sales

Data-driven decisions

Strategic thinking

Tools

Salesforce

Planhat

Totango

Gainsight

Jobbeschreibung

Epidemic Sound in Los Angeles is seeking a Customer Success Manager to nurture and grow our North American B2B client base. You will retain contracts, drive product adoption across platforms, and partner with sales, product, music and marketing to align on client success.

You will build trusted relationships, identify upsell opportunities, manage renewals, and use client data to reduce churn. The role reports to the regional Head of Customer Success and embraces an AI-forward approach to