Senior CSR - Logistics & Freight Operations

Ffe-Transportation-Services,-Inc.; Lemont (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Matching 401(k) retirement plan

Life insurance

Vacation and sick time

Job summary

Frozen Food Express in Lemont, IL is seeking a Customer Service Representative. You will handle customer inquiries, input load details, and coordinate with sales and operations to resolve issues.

A strong emphasis is placed on accuracy, communication, and timely data entry in a fast-paced logistics environment. The role requires 3 years of customer service experience, HS Diploma, and familiarity with AS400 and EDI.

Qualifications

• 3 years of recent customer service experience.
• Not entry level; requires seasoned customer service professional.
• HS Diploma or Equivalent.
• Experience with AS400 and EDI preferred.
• Transportation/logistics experience is a plus.

Responsibilities

• Perform customer service functions related to the business.
• Manage daily customer load information and satisfaction.
• Input load information into the operating system accurately and timely.
• Serve as the first line of communication for customers.
• Communicate service issues to sales and operations.
• Maintain customer data in the system and support problem resolution.
• Attend to duties as assigned by management.
• Regular and reliable attendance is required.

Skills

Customer service experience

Communication skills

Fast-paced environment

Data entry / 10-key

Logistics background

Education

HS Diploma or Equivalent

Tools

AS400

EDI

Job description

Frozen Food Express in Lemont, IL is seeking a Customer Service Representative. You will handle customer inquiries, input load details, and coordinate with sales and operations to resolve issues.

A strong emphasis is placed on accuracy, communication, and timely data entry in a fast-paced logistics environment. The role requires 3 years of customer service experience, HS Diploma, and familiarity with AS400 and EDI.