Customer Success Advocate

Market Value Inc.; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Market Value Southwest, a marketing and customer engagement company in New York, seeks a Customer Success Specialist to guide customers through onboarding and ongoing use of our products and services. You will build relationships, clarify needs, and provide practical guidance to help clients achieve their goals.

The ideal candidate is an attentive communicator with strong listening skills who can manage multiple inquiries, document requests, and coordinate with team members to improve the

Qualifications

• Bachelor's degree or 1–2 years of experience in customer service, client relations, hospitality, sales support, or related field.
• Strong verbal communication and interpersonal skills.
• Patient and professional approach to customer interactions.
• Ability to understand customer needs and provide practical assistance.

Responsibilities

• Build positive relationships with customers through consistent and professional communication.
• Learn about customer expectations and identify areas where additional guidance may be helpful.
• Explain product and service features, procedures, and available options.
• Assist new customers with introductory information and enrollment steps.
• Guide customers through basic processes associated with products or services.
• Provide clear answers to questions regarding service details and customer requirements.
• Check customer understanding and clarify information when needed.
• Follow up on unresolved questions and outstanding customer needs.
• Coordinate with team members to obtain information or assistance for customers.
• Maintain accurate records of customer requests, preferences, and updates.
• Identify recurring challenges and communicate feedback to the team.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Problem solving

Organization

Education

Bachelor's degree or 1–2 years in related field

Tools

CRM software

Job description

Market Value Southwest, a marketing and customer engagement company in New York, seeks a Customer Success Specialist to guide customers through onboarding and ongoing use of our products and services. You will build relationships, clarify needs, and provide practical guidance to help clients achieve their goals.

The ideal candidate is an attentive communicator with strong listening skills who can manage multiple inquiries, document requests, and coordinate with team members to improve the