Retail Customer Success Associate

Market Value Inc.; Ohio; On-site; USD 17,000 - 22,000; Full time

Job summary

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

The Retail Customer Service Assistant role focuses on helping customers navigate product selections, answering questions, and

Qualifications

• Bachelor's degree or 1-2 years in retail, customer service, sales, hospitality, or related field.
• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Ability to understand customer needs and recommend options.
• Comfortable explaining product features, pricing, and purchasing information.
• Good organizational skills and attention to detail.
• Ability to manage multiple responsibilities in an active environment.
• Dependable and punctual with consistent duties.
• Comfortable learning about new merchandise, promotions, and procedures.

Responsibilities

• Welcome customers and offer assistance as they explore products and services.
• Help customers locate merchandise and identify suitable options.
• Answer questions about product specifications, features, and availability.
• Explain pricing, offers, and purchasing procedures.
• Assist customers in comparing products based on needs.
• Support customers during the purchasing process and complete routine transactions.
• Explain return, exchange, and service policies when relevant.
• Refer complex questions to appropriate team members.
• Maintain familiarity with merchandise and promotions.
• Ensure pricing and signage are accurate and visible.
• Maintain clean, organized service areas and replenish displays.

Skills

Verbal communication

Interpersonal skills

Organization

Listening skills

Multi-tasking

Basic math

Customer service

Education

Bachelor's degree or 1-2 years experience

Job description

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

The Retail Customer Service Assistant role focuses on helping customers navigate product selections, answering questions, and