Customer Success Partner: Build Lasting Relationships

Market Value Southwest; Hoboken (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Market Value Southwest in Hoboken, NJ seeks a Customer Success Partner to nurture customer relationships and guide them through their journey with our company. You will stay in touch with clients, understand goals, and provide resources to ensure consistent support and satisfaction.

The role emphasizes proactive communication, collaboration with internal teams, and a customer-centric approach to drive engagement and retention.

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong listening and problem-solving skills.
• Ability to understand customer needs and provide clear information.
• Strong organization and consistent follow-through.
• Professional, dependable, and proactive.
• Ability to manage multiple customer relationships and priorities.
• Comfortable collaborating with multiple internal teams.

Responsibilities

• Develop and maintain positive professional relationships with customers.
• Serve as ongoing contact for customer questions, needs and updates.
• Learn customer goals, priorities, and preferences.
• Explain products, services, programs, and resources to customers.
• Provide relevant information and guidance based on customer needs.
• Maintain regular communication and follow up on outstanding items.
• Support customers through different stages of their experience.
• Coordinate with internal teams to address customer needs.
• Identify routine concerns and determine next steps.
• Keep current knowledge of products, services, and processes.
• Gather customer feedback and share insights internally.
• Maintain records of interactions and follow-up activity.
• Monitor engagement and identify opportunities for additional support.
• Contribute ideas for improving customer communication and experience.

Skills

Written and verbal communication

Interpersonal skills

Relationship-building

Listening and problem-solving

Organization and follow-through

Proactive and dependable

Multitasking with priorities

Team collaboration

Customer-facing experience

Growth mindset

Education

Bachelor’s degree

1–2 years relevant experience

Job description

Market Value Southwest in Hoboken, NJ seeks a Customer Success Partner to nurture customer relationships and guide them through their journey with our company. You will stay in touch with clients, understand goals, and provide resources to ensure consistent support and satisfaction.

The role emphasizes proactive communication, collaboration with internal teams, and a customer-centric approach to drive engagement and retention.