Customer Success Advocate — Guide Buyers to Winning Solutions

Market Value Inc.; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Onboarding & training

Team collaboration

Employee recognition

Product exposure

Customer-focused culture

Job summary

Market Value Inc. in Milwaukee, Wisconsin is seeking a Customer Success Associate to guide customers through product selection and purchasing experiences. You will listen to needs, present options, and help customers feel confident about their choices.

The role involves engaging with prospective and existing customers, explaining features and benefits, and ensuring smooth enrollments or purchases. A friendly, proactive communicator with solid listening and organizational skills will thrive,

Qualifications

• Bachelor's degree or 1-2 years of experience in sales, customer engagement, hospitality, client services, or a related field.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable communication style.
• Ability to understand customer preferences and provide appropriate guidance.
• Comfortable discussing products, services, and purchasing options.

Responsibilities

• Engage prospective and existing customers in professional, helpful conversations.
• Ask relevant questions to understand customer interests, preferences, and expectations.
• Introduce available products and services that align with individual customer needs.
• Explain product features, service options, and applicable purchasing information.
• Help customers evaluate different selections and understand available alternatives.
• Provide accurate information about pricing, packages, and current promotional offers.
• Assist customers with completing purchases, registrations, or service enrollments.
• Explain what customers can expect after selecting a product or service.
• Review relevant product details and customer instructions during initial interactions.
• Help customers understand available support resources and service information.
• Address routine questions that arise during the purchasing or enrollment process.
• Clarify customer concerns and provide appropriate information before final decisions.
• Ensure required customer information and purchase-related details are accurately recorded.
• Assist with communicating relevant product or service updates to customers.
• Identify customers who may benefit from additional product education or assistance.
• Support positive customer experiences through attentive communication and follow-through.
• Share frequently asked questions and customer preferences with colleagues.
• Maintain familiarity with current offerings, promotional programs, and service procedures.
• Collaborate with team members to ensure consistent customer assistance.
• Follow established guidelines for customer communication, purchasing activities, and documentation.

Skills

Verbal communication

Interpersonal skills

Active listening

Organizational skills

Problem solving

Independent work

Education

Bachelor's degree or 1–2 years experience

Job description

Market Value Inc. in Milwaukee, Wisconsin is seeking a Customer Success Associate to guide customers through product selection and purchasing experiences. You will listen to needs, present options, and help customers feel confident about their choices.

The role involves engaging with prospective and existing customers, explaining features and benefits, and ensuring smooth enrollments or purchases. A friendly, proactive communicator with solid listening and organizational skills will thrive,