Customer Success Advisor — Enterprise SAP Cloud Solutions

SAP SE; Herndon (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

SAP is seeking a results-oriented customer success professional in Herndon, VA to guide customers, resolve issues, and ensure they realize value from SAP cloud solutions.

You will investigate problems, coordinate with internal teams, manage escalations, and maintain proactive communication to drive retention and renewals. This role requires problem-solving, relationship-building across teams, and the ability to work under pressure in a fast-paced enterprise environment.

Qualifications

• Experience with SAP cloud solutions, databases, servers, or enterprise software.
• Strong investigative and troubleshooting skills.
• Ability to present information clearly to diverse audiences.
• Comfortable owning tasks and delivering under pressure.
• Skilled at building relationships across teams.
• Organized, detail‑focused work style.
• Experience in customer‑facing roles.

Responsibilities

• Guide customers through the portal, resolve issues, and understand how to use their solutions.
• Investigate problems, coordinate internal teams, and move escalations forward with clarity.
• Support customers during critical moments and maintain a steady cadence of communication.
• Deepen adoption through informed guidance and consistent follow‑through.
• Strengthen retention and renewals by showing customers real value in every interaction.

Skills

SAP cloud solutions

Troubleshooting

Clear communication

Relationship building

Customer-facing

Job description

SAP is seeking a results-oriented customer success professional in Herndon, VA to guide customers, resolve issues, and ensure they realize value from SAP cloud solutions.

You will investigate problems, coordinate with internal teams, manage escalations, and maintain proactive communication to drive retention and renewals. This role requires problem-solving, relationship-building across teams, and the ability to work under pressure in a fast-paced enterprise environment.