Strategic SAP NS2 Customer Success Advisor

SAP IT Business Systeme

Herndon (VA)

On-site

USD 92,000 - 199,000

Full time

4 days ago

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Job summary

NS2 in Herndon, VA is seeking a customer-focused support professional to guide users of SAP cloud solutions, databases, servers, and enterprise software. This U.S. citizen-required role does not offer visa sponsorship, and local candidates to the Herndon office are preferred.

You will investigate issues, coordinate internal teams, and move escalations forward with clear, timely updates. By understanding a customer’s environment, you will strengthen relationships, drive adoption, and support

Qualifications

Experience with SAP cloud solutions, databases, servers, or enterprise software.
Strong investigative and troubleshooting skills.
Ability to present information clearly to diverse audiences.
Comfortable owning tasks and delivering under pressure.
Skilled at building relationships across teams.
Organized, detail‑focused work style.
Experience in customer‑facing roles.

Responsibilities

Guide customers with SAP cloud solutions and enterprise software with calm confidence.
Investigate problems, coordinate internal teams, and move escalations forward with clarity.
Provide timely, accurate updates and maintain cadence of communication during critical moments.
Deepen adoption through informed guidance and consistent follow‑through to strengthen retention and renewals.
Contribute to a team culture that values trust, learning, and collaboration with customers.