Customer Success & Adoption Specialist

Everseen; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Everseen is seeking a Customer Success Analyst to enable client end-users and maximize value from our Vision AI solutions. You will blend data analysis with hands-on training, guiding onboarding and adoption, and delivering targeted outreach to re-engage users.

In this role you’ll partner with Product, Engineering, and Sales, present adoption insights in QBRs, monitor usage metrics, and translate feedback into actionable requests. Up to 50% travel may be required.

Qualifications

• 1–3 years in a Customer Success, Retail Management or Training/Enablement role.
• Strong presentation and facilitation skills; able to explain technical concepts simply to non-technical users.
• Proficient in organizing and interpreting usage metrics with Excel or Power BI.
• Excellent written communication for drafting user guides.
• Willingness to travel up to 50%.
• Experience in SaaS, Vision AI, or retail tech preferred.
• Experience turning raw data into insights and recommendations.

Responsibilities

• Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
• Conduct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
• Serve as the primary customer-facing specialist for product questions and best practices.
• Identify low-engagement user segments through data and execute direct outreach campaigns to re-engage them.
• Create, host, and distribute localized educational content, video walkthroughs, and how-to guides to client teams.
• Partner with client champions to establish internal peer-enabled programs.
• Co-present adoption insights and usage trends alongside CSMs during client meetings and QBRs.
• Translate direct end-user feedback into structured feature requests for Product/Engineering.
• Monitor user engagement KPIs and build easily digestible usage dashboards.
• Translate complex analytics into clear, value-focused stories showing efficiency gains.

Skills

Presentation skills

Data analysis

Tools

Excel

Power BI

Job description

Everseen is seeking a Customer Success Analyst to enable client end-users and maximize value from our Vision AI solutions. You will blend data analysis with hands-on training, guiding onboarding and adoption, and delivering targeted outreach to re-engage users.

In this role you’ll partner with Product, Engineering, and Sales, present adoption insights in QBRs, monitor usage metrics, and translate feedback into actionable requests. Up to 50% travel may be required.