Customer Success Engineer — Onboarding & Growth

3E; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Health plan

Dental and Vision insurance

Life insurance

401(k) with company matches

Job summary

3E is seeking a Customer Success Engineer to guide the end-to-end journey—from onboarding to ongoing value realization for mature accounts. You will blend project management, relationship-building, and hands-on problem solving to ensure customers achieve measurable outcomes with the SynaptiQ platform.

You will own customer outcomes, monitor health metrics, coordinate across teams, and advocate for product improvements.

Qualifications

• Minimum 2 years in a customer-facing role in a high-growth environment.
• Familiarity with SaaS platforms and asset management products.
• Proven track record of managing customer Relationships and driving success.
• Strong analytical skills with a focus on KPIs and customer metrics.
• Commercial mindset balanced with hands-on project work.
• Legal authorization to work in the United States; Durham office site.
• Experience in energy assets (solar/wind/storage) is a plus.
• Ability to speak credibly with technical stakeholders.

Responsibilities

• Manage 5 to 15 mature customer accounts, monitor KPIs and value realization.
• Identify upsell/cross-sell opportunities and drive expansion.
• Oversee 1–3 onboarding projects and ensure smooth platform integration.
• Conduct trainings and develop user guides for clients.
• Collaborate with Sales, Support, and Development to improve the product.
• Represent the voice of the customer at internal teams and events.

Skills

Project management

Relationship-building

Analytical skills

Problem-solving

Empathy

Patience

Listening skills

KPIs

Customer-facing

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Gainsight

Job description

3E is seeking a Customer Success Engineer to guide the end-to-end journey—from onboarding to ongoing value realization for mature accounts. You will blend project management, relationship-building, and hands-on problem solving to ensure customers achieve measurable outcomes with the SynaptiQ platform.

You will own customer outcomes, monitor health metrics, coordinate across teams, and advocate for product improvements.