Senior Enterprise Customer Success Manager - AI Vision Growth

Ultralytics; New York (NY); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Equity package

Hybrid NYC role

24 vacation days

Apple MacBook Pro and Studio Display

Job summary

Ultralytics is seeking an Enterprise Customer Success Manager to own relationships with our most strategic customers and drive measurable value from YOLO in production. You will manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal.

You will collaborate with Account Executives, Solution Engineers, Product, and Engineering to guide technically complex deployments, track health, and forecast renewals.

Qualifications

• 3–5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.
• Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.
• Technical credibility with ML engineers and technical buyers; discuss architecture without bluffing.
• Fluency in English; familiarity with Ultralytics YOLO or computer vision workflows is a plus.

Responsibilities

• Own the full customer lifecycle from contract signature through renewal and expansion.
• Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
• Build account plans and success plans for strategic customers.
• Drive renewal conversations and identify expansion opportunities.
• Collaborate with AEs, SEs, Product, and Engineering to ensure customer outcomes.

Skills

Customer success

Solutions engineering

Account management

SaaS

Enterprise accounts

Technical credibility

CRM tools

English fluency

Tools

Salesforce

HubSpot

Gainsight

Job description

Ultralytics is seeking an Enterprise Customer Success Manager to own relationships with our most strategic customers and drive measurable value from YOLO in production. You will manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal.

You will collaborate with Account Executives, Solution Engineers, Product, and Engineering to guide technically complex deployments, track health, and forecast renewals.