Customer Success & Accounts Specialist

Express Employment Professionals - Cincinnati East; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative for a Tyler area company. The role focuses on building relationships, communicating program options, and helping businesses succeed by managing subscriptions and payments.

The position requires strong customer service, excellent listening and communication skills, and an empathetic approach. Prior collections or account management experience is a plus, with attention to detail and the ability to

Qualifications

• Strong customer service and relationship-building skills.
• Excellent listening and communication abilities.
• Empathetic approach with a passion for helping businesses succeed.
• Previous collections, account management, or customer retention experience preferred.
• Basic computer skills and attention to detail.
• Ability to multitask and manage multiple accounts effectively.

Responsibilities

• Build relationships with current business members and inform them of available programs and services
• Identify opportunities to help businesses maximize the value of their accreditation and membership
• Contact members regarding past-due subscriptions and payment issues
• Process payments and follow up on payment failures
• Improve member retention by maintaining regular communication and engagement
• Document customer interactions and maintain accurate account records

Skills

Customer service

Relationship-building

Active listening

Communication skills

Empathy

Multitasking

Basic computer skills

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative for a Tyler area company. The role focuses on building relationships, communicating program options, and helping businesses succeed by managing subscriptions and payments.

The position requires strong customer service, excellent listening and communication skills, and an empathetic approach. Prior collections or account management experience is a plus, with attention to detail and the ability to