Accounts Receivable & Collections Specialist (Billing & Payments)

Express Employment Professionals - Cincinnati East; Mobile (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a dependable accounts receivable / collections specialist to join the Finance team. You will manage customer accounts, process payments, apply credits, and ensure accurate billing while monitoring outstanding receivables.

This role requires strong attention to detail, excellent communication, and the ability to resolve billing questions, research unapplied payments, and collaborate with Sales to resolve invoicing issues.

Qualifications

• Strong time management and organizational skills.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Proficiency with accounting/ERP software.

Responsibilities

• Manage assigned customer accounts and maintain accurate accounts receivable records.
• Prepare, review, and distribute customer invoices and statements.
• Monitor aging reports and follow up on past-due accounts through phone, email, and other correspondence.
• Work with customers to resolve billing questions, discrepancies, and payment issues.
• Post and accurately apply payments (checks, ACH, credit cards).
• Research and resolve unapplied payments and account discrepancies.
• Document collection activities and payment arrangements.
• Escalate significant collection concerns to management.
• Assist with month-end closing activities.
• Collaborate with Sales to resolve invoicing and customer account issues.
• Assist with credit memos, adjustments, refunds, and other AR transactions.
• Maintain confidentiality of financial information.

Skills

Time management

Organizational skills

Written communication

Verbal communication

Attention to detail

Ethical conduct

Excel

Microsoft Office

Problem solving

ERP software

Independent worker

Prioritization

Tools

Microsoft Excel

Microsoft Word

Outlook

ERP accounting software

Job description

Express Employment Professionals - Cincinnati East seeks a dependable accounts receivable / collections specialist to join the Finance team. You will manage customer accounts, process payments, apply credits, and ensure accurate billing while monitoring outstanding receivables.

This role requires strong attention to detail, excellent communication, and the ability to resolve billing questions, research unapplied payments, and collaborate with Sales to resolve invoicing issues.