Customer Success & Account Specialist

Novra Corp; Charlotte (NC); On-site; USD 34,000 - 52,000; Part time

Job summary

Novra Corp is seeking a professional, detail-oriented Customer Account Representative to assist customers with their account needs and build lasting relationships. This role suits someone who enjoys working with people, understanding customer requirements, and providing effective solutions.

You will manage inquiries, clarify product offerings, and help ensure satisfaction and retention by following up with customers and maintaining accurate account information.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Good organizational skills and attention to detail.
• Ability to build trust and establish positive relationships.
• Problem-solving skills and adaptability.
• Previous customer service or account-related experience is a plus, but not required.

Responsibilities

• Build and maintain positive relationships with existing and prospective customers.
• Assist with account-related questions and service requests.
• Provide clear information about available products and services.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer inquiries to support satisfaction and retention.
• Maintain accurate account information and documentation.
• Collaborate with team members to meet customer service objectives.

Skills

Communication skills

Interpersonal skills

Customer focus

Organization

Attention to detail

Relationship building

Problem solving

Experience in customer service

Job description

Novra Corp is seeking a professional, detail-oriented Customer Account Representative to assist customers with their account needs and build lasting relationships. This role suits someone who enjoys working with people, understanding customer requirements, and providing effective solutions.

You will manage inquiries, clarify product offerings, and help ensure satisfaction and retention by following up with customers and maintaining accurate account information.