Client Success Account Specialist

RevSpring; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

RevSpring is seeking an Account Specialist to ensure live service needs are met, acting as a champion for customers and coordinating with sales and technical teams to deliver changes and enhancements. You will gather requirements, prioritize requests, and ensure smooth operational experience for clients.

You will build strong relationships, communicate clearly across internal teams, and ensure customer success by resolving issues and guiding adoption of RevSpring products.

Qualifications

• Demonstrated competency in customer management.
• Attention to detail.
• Ability to work independently and in a team environment.
• Solid technical aptitude with a desire to learn.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to organize and multi-task job responsibilities effectively.
• Proven commitment to providing excellent customer service.

Responsibilities

• Establish strong and proactive relationships with customers
• Be the voice of the customer inside RevSpring
• Ensure barriers to customer success are removed
• Gather customer requirements, work with technical teams, and implement customer changes
• Problem solving
• Provide consultation to customers on solution best practices
• Manage support tickets for the customer
• Maintain working knowledge of RevSpring services and products

Skills

Customer management

Attention to detail

Independent work

Team collaboration

Technical aptitude

Interpersonal skills

Verbal & written communication

Organization

Customer service

Education

Bachelor’s Degree or equivalent work experience

Job description

RevSpring is seeking an Account Specialist to ensure live service needs are met, acting as a champion for customers and coordinating with sales and technical teams to deliver changes and enhancements. You will gather requirements, prioritize requests, and ensure smooth operational experience for clients.

You will build strong relationships, communicate clearly across internal teams, and ensure customer success by resolving issues and guiding adoption of RevSpring products.