Customer Success & Account Ops Specialist - On-Site

Cobotiq; Virginia (MN); On-site; USD 60,000 - 72,000; Full time

Job summary

Cobotiq is seeking an organized, customer‑centered, and detail‑oriented On‑Site / Field‑Based Customer Success & Account Operations Specialist to support onboarding, monitor account health, and coordinate issue resolution. The role emphasizes building trust with operators and facility leaders as Cobotiq deploys robotic cleaning technology.

The ideal candidate thrives in a fast‑paced environment, communicates clearly about Cobotiq’s service plans, and keeps accurate records across CRM, tickets,

Qualifications

• Experience in customer success, account management, or related roles.
• Comfort explaining technical information to diverse audiences.
• Detail-oriented with strong record-keeping.
• Familiar with CRM and ticketing systems.

Responsibilities

• Support onboarding and deployment follow-up.
• Serve as a professional point of contact for customers, operators, facility managers, and service partners.
• Help customers understand Cobotiq’s service plans, ticketing system, and remote support resources.
• Monitor account activity, robot usage, service needs, and performance trends to identify accounts that need attention.
• Assist with support tickets, including intake, prioritization, updates, documentation, and closure.
• Coordinate with technical support, logistics, field engineers, and service providers to resolve customer needs and minimize downtime.
• Manage record-keeping, customer notes, history, service updates, and follow-up items.
• Oversee renewal readiness, feedback collection, and testimonials.

Skills

CRM systems

Ticketing systems

Data analysis

Customer onboarding

Communication skills

Account management

Tools

Spreadsheets

Dashboards

Job description

Cobotiq is seeking an organized, customer‑centered, and detail‑oriented On‑Site / Field‑Based Customer Success & Account Operations Specialist to support onboarding, monitor account health, and coordinate issue resolution. The role emphasizes building trust with operators and facility leaders as Cobotiq deploys robotic cleaning technology.

The ideal candidate thrives in a fast‑paced environment, communicates clearly about Cobotiq’s service plans, and keeps accurate records across CRM, tickets,