Customer Succes Engineer

Oddin.gg; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Oddin.gg's Corwyn division seeks a Customer Success Engineer to integrate sportsbook products into client platforms and provide expert technical support. You’ll coordinate between customers and internal teams to ensure smooth deployment and ongoing success.

Requirements include knowledge of the sports betting industry, English proficiency, and strong problem-solving skills. Travel may be required for global client engagements.

Qualifications

• Knowledge of Sports Betting industry and how sportsbook products work.
• Technical education OR adequate experience.
• Proficient English; other languages are a plus.
• Strong communication and social skills to build relationships.
• Experience with technical support/sales operations.
• Basic web tech knowledge and protocols.
• Desire to learn about the Esports ecosystem.
• Teamwork orientation and collaborative mindset.
• Problem-solving attitude with initiative and attention to detail.
• Ability to quickly acquire new knowledge and technologies.
• Willingness and ability to travel.
• Positive attitude and diplomacy.
• Interest in digital products and technology.

Responsibilities

• Integrate and support Corwyn sportsbook products on customers’ platforms, following established processes.
• Collaborate with customers’ IT, product, development and sales teams to support or onboard clients.
• Communicate directly with international B2B customers.
• Handle multiple customers at different locations.
• Take ownership of, troubleshoot, escalate and resolve issues.
• Create and maintain technical documentation and knowledge base.

Skills

Sports betting industry knowledge

English proficiency

Communication skills

Teamwork

Problem-solving

Travel willingness

Self-initiative

Education

Technical education or equivalent experience

Tools

XML & JSON

API knowledge

HTML & CSS

Programming basics

Databases

Job description

Customer Success Engineer

About The Role

Corwyn (an Oddin.gg company) is looking for an Integration and Technical Support Specialist to join our team. You will be responsible for integration of Corwyn services to client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and different teams in the company.

Main Responsibilities

• Integrate and support Corwyn sportsbook products on customers’ platforms, following established processes.


• Work closely with customers’ IT departments and internal product, development, and sales teams, with the aim of integrating new or supporting existing customers of the company.


• Communicate directly with international B2B customers.


• Handle multiple customers at different locations.


• Take ownership of, troubleshoot, escal… and resolve issues.


• Create and maintain technical documentation and knowledge base.

Requirements

• Knowledge of Sports Betting industry and proficiency of how sportsbook products work.


• Technical education OR adequate experience.


• Proficient use of the English language. Knowledge of other languages will be considered as an advantage.


• Communication and general social skills - ability to build relationships quickly and effectively.


• Experience with technical support/sales operations.


• Basic understanding of web technology and communication protocols.


• Basic understanding and/or willingness to learn about the Esports ecosystem.


• Being teamwork-orientated.


• Problem-solving attitude, with self-initiative and an eye for detail.


• Ability to quickly acquire new knowledge, technical skills, and technologies.


• Desire and possibility to travel.


• Positive attitude, diplomacy, and approachability.


• A knack for digital products and technology.

Additional Skills / Extra Points:

• Basic HTML and CSS knowledge


• Basic programming knowledge


• XML & JSON knowledge


• Basic API and database knowledge