Customer Succes Engineer

Jobgether; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

International exposure

Technical development

Cross-functional collaboration

Travel opportunities

Healthcare and leave (non-specified)

Job summary

Jobgether is seeking a technically adept Customer Integrations Specialist to manage sportsbook product integrations and provide international B2B support. You will coordinate with product, development, and sales teams, troubleshoot incidents, and document integration processes.

The role requires strong English communication, a background in web technologies, and a willingness to travel as needed. Esports knowledge is a plus.

Qualifications

• Industry knowledge of sports betting and sportsbook platforms.

Responsibilities

• Manage product integrations: Integrate sportsbook products and services into customer platforms.
• Provide technical customer support to international B2B customers.
• Coordinate cross-functional activities with customer IT teams and internal product, development, and sales departments.
• Troubleshoot and resolve technical incidents, investigate root causes, and escalate as needed.
• Manage multiple customer relationships across locations with professional communication.
• Maintain technical documentation, integration instructions, troubleshooting guides, and knowledge-base resources.
• Identify recurring issues and suggest improvements to integration processes and support workflows.
• Build strong customer relationships through clear, diplomatic communication.
• Develop technical expertise on sportsbook products and esports ecosystem.
• Travel when required to support customer needs and business activities.

Skills

Industry knowledge

Technical background

Communication skills

Customer support experience

Web technology fundamentals

Problem-solving abilities

Relationship-building skills

Teamwork and collaboration

Adaptability and willingness to learn

Professional attitude

Esports awareness

Travel flexibility

Additional technical advantages

Education

Technical education or equivalent

Tools

HTML

CSS

XML

JSON

APIs

Databases

Programming fundamentals

Job description

Accountabilities

• - Manage product integrations: Integrate sportsbook products and services into customer platforms, following established procedures and ensuring smooth implementation.
• - Provide technical customer support: Assist international B2B customers with technical questions, operational challenges, and ongoing product support.
• - Coordinate cross-functional activities: Work closely with customer IT teams and internal product, development, and sales departments to facilitate new integrations and support existing customers.
• - Troubleshoot and resolve issues: Take ownership of technical incidents, investigate root causes, coordinate resolutions, and escalation complex issues to the appropriate teams when necessary.
• - Manage multiple customer relationships: Support customers across different locations, balancing competing priorities while maintaining responsive and professional communication.
• - Maintain technical documentation: Create, update, and organize technical documentation, integration instructions, troubleshooting guides, and knowledge-base resources.
• - Support continuous improvement: Identify recurring technical issues and opportunities to improve integration processes, customer support workflows, and service quality.
• - Build strong customer relationships: Communicate clearly and diplomatically with customers, establish trust, and help ensure a positive experience throughout the integration and support lifecycle.
• - Develop technical expertise: Stay informed about sportsbook products, digital technologies, and the esports ecosystem to provide increasingly effective customer guidance.
• - Travel when required: Be willing to travel to support customer needs, integrations, or other business activities.

Requirements

• - Industry knowledge: Understanding of the sports betting industry and familiarity with how sportsbook products and platforms operate.
• - Technical background: Technical education or equivalent practical experience, with an interest in digital products and technology.
• - Communication skills: Proficiency in English and the ability to communicate technical information clearly to international customers and internal stakeholders. Additional language skills are an advantage.
• - Customer support experience: Previous experience in technical support, sales operations, customer-facing technical roles, or a similar environment.
• - Web technology fundamentals: Basic understanding of web technologies and communication protocols, with the ability to learn new systems and technical concepts quickly.
• - Problem-solving abilities: A proactive, analytical approach to troubleshooting, with strong attention to detail, initiative, and accountability for resolving issues.
• - Relationship-building skills: Strong interpersonal skills and the ability to establish effective working relationships with customers and colleagues.
• - Teamwork and collaboration: A collaborative mindset and the ability to coordinate effectively across technical and commercial teams.
• - Adaptability and willingness to learn: Enthusiasm for acquiring new technical knowledge, developing new skills, and adapting to evolving products and technologies.
• - Professional attitude: A positive, approachable, and diplomatic communication style, particularly when managing technical challenges or customer concerns.
• - Esports awareness: Basic knowledge of the esports ecosystem or a strong willingness to learn about the industry.
• - Travel flexibility: Willingness and ability to travel when required for customer or business needs.
• - Additional technical advantages: Basic knowledge of HTML and CSS, programming fundamentals, XML and JSON, APIs, and databases.

Benefits

• - International exposure: Opportunity to work directly with B2B customers and technical teams across different locations.
• - Technical development: Hands-on experience with sportsbook integrations, digital platforms, web technologies, and technical troubleshooting.
• - Cross-functional collaboration: Exposure to product development, sales operations, customer IT environments, and technical service delivery.
• - Industry specialization: Opportunity to deepen your knowledge of sports betting, esports, and digital entertainment technology.
• - Continuous learning: Scope to develop new technical skills and expand your expertise through practical integration and support work.
• - Travel opportunities: Potential to travel as needed to support customer engagements and business activities.
• - Compensation and additional benefits: Salary, healthcare coverage, paid leave, remote-work arrangements, and other employee benefits are not specified in the provided job description. These details should be confirmed with the hiring team.