Customer Succes Engineer

Oddin; United States; Remoto; USD 85.000 - 125.000; Tempo pieno

Descrizione del lavoro

Oddin's Corwyn division is seeking an Integration and Technical Support Specialist to join our team. You will integrate Corwyn sportsbook products onto client platforms and provide expert technical guidance, coordinating with clients and internal teams.

You'll work with international B2B customers, troubleshoot issues, maintain documentation, and help scale our services across multiple locations. A proactive, communicative approach and willingness to travel are essential.

Competenze

• Knowledge of sports betting industry and how sportsbook products work.
• Proficient use of the English language; other languages a plus.
• Excellent communication and social skills; able to build relationships quickly.
• Teamwork-oriented with collaborative mindset.
• Problem-solving attitude with initiative and attention to detail.
• Willingness and ability to travel as required.

Mansioni

• Integrate and support Corwyn sportsbook products on customers’ platforms using established processes.
• Coordinate with customers’ IT, and internal product, development, and sales teams to support existing or onboard new customers.
• Communicate directly with international B2B customers.
• Handle multiple customers at different locations.
• Own and resolve issues, escalate as needed, and document resolutions.
• Create and maintain technical documentation and knowledge base.

Conoscenze

Sports betting knowledge

English proficiency

Strong communication

Teamwork orientation

Problem solving

Willingness to travel

Strumenti

Basic HTML/CSS

XML/JSON

API knowledge

Database basics

Descrizione del lavoro

Customer Success Engineer

About The Role

Corwyn (an Oddin.gg company) is looking for an Integration and Technical Support Specialist to join our team. You will be responsible for integration of Corwyn services to client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and different teams in the company.

Main Responsibilities

• Integrate and support Corwyn sportsbook products on customers’ platforms, following established processes.
• Work closely with customers’ IT departments and internal product, development, and sales teams, with the aim of integrating new or supporting existing customers of the company.
• Communicate directly with international B2B customers.
• Handle multiple customers at different locations.
• Take ownership of, troubleshoot, elevate, and resolve issues.
• Create and maintain technical documentation and knowledge base.

Requirements

• Knowledge of Sports Betting industry and proficiency of how sportsbook products work.
• Technical education OR adequate experience.
• Proficient use of the English language. Knowledge of other languages will be considered as an advantage.
• Communication and general social skills - ability to build relationships quickly and effectively.
• Experience with technical support/sales operations.
• Basic understanding of web technology and communication protocols.
• Basic understanding and/or willingness to learn about the Esports ecosystem.
• Being teamwork-orientated.
• Problem-solving attitude, with self-initiative and an eye for detail.
• Ability to quickly acquire new knowledge, technical skills, and technologies.
• Desire and possibility to travel.
• Positive attitude, diplomacy, and approachability.
• A knack for digital products and technology.

Additional Skills / Extra Points:

• Basic HTML and CSS knowledge
• Basic programming knowledge
• XML & JSON knowledge
• Basic API and database knowledge