Customer Src Rep - HHC - Home Medical Equipment Retail

Henry Ford Health; Jackson (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Henry Ford Health in Michigan seeks a detail‑oriented medical office assistant to deliver exceptional customer service, handle front desk duties, and support daily administrative tasks in a busy clinic setting. The role requires flexibility to work on-site during regular business hours and to learn quickly in a fast-paced healthcare environment.

Ideal candidates will have a high school diploma or GED, strong computer and interpersonal skills, and the ability to work both independently and as

Qualifications

• Must have a high school diploma or GED.
• Proficiency with personal computers and standard office equipment.
• Strong written and verbal communication skills.
• Organizational and interpersonal competencies for medical office environments.
• Ability to perform mathematical calculations accurately.
• Analytical capability to gather data, compile reports, and manage special projects.
• Proficiency in face-to-face, telephone, and computer-based communication.
• Ability to work independently and collaboratively within a team.
• Professional demeanor consistent with medical office standards.

Skills

Communication skills

PC proficiency

Interpersonal skills

Analytical ability

Customer service

Teamwork

Education

High school diploma or GED

College coursework in business

Tools

Office software

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

Qualifications

**EDUCATION & EXPERIENCE:**

Required Qualifications

• High school diploma or GED
• Demonstrated proficiency with personal computers and standard office equipment
• Strong written and verbal communication skills
• Organizational and interpersonal competencies essential for professional medical office environments
• Ability to perform mathematical calculations accurately
• Analytical capability to gather data, compile reports, and manage special projects
• Proficiency in face-to-face, telephone, and computer-based communication
• Ability to work independently and collaboratively within a team structure
• Professional demeanor consistent with medical office standards

Preferred Qualifications

• College coursework in business or related field
• Familiarity with medical terminology and home medical equipment (HME) industry knowledge
• Self-directed work approach with demonstrated ability to learn independently