Flexible-Hours HME Customer Support Specialist

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a customer‑service oriented candidate for Home Medical Equipment (HME) operations. The role requires exceptional service, a flexible on‑site schedule within HME hours, and a strong desire to learn and be taught.

Knowledge of HME and/or medical terminology is encouraged, with proficiency in computer, phone, and interpersonal communication. The successful candidate will work independently and with a team, perform calculations, gather data, compile reports,

Qualifications

• High school diploma or GED.
• Proficiency with personal computers and standard office equipment.
• Strong written and verbal communication skills.
• Organizational and interpersonal competencies essential for professional medical office environments.
• Ability to perform mathematical calculations accurately.
• Analytical capability to gather data, compile reports, and manage special projects.
• Proficiency in face-to-face, telephone, and computer-based communication.
• Ability to work independently and collaboratively within a team structure.
• Professional demeanor consistent with medical office standards.
• Preferred: College coursework in business or related field.
• Preferred: Familiarity with medical terminology and home medical equipment (HME) industry knowledge.
• Preferred: Self-directed work approach with demonstrated ability to learn independently.

Skills

Customer service

Communication skills

Learnability

Teamwork and independence

Medical terminology familiarity

HME industry knowledge

Education

High school diploma or GED

Job description

Henry Ford Health in Michigan is seeking a customer‑service oriented candidate for Home Medical Equipment (HME) operations. The role requires exceptional service, a flexible on‑site schedule within HME hours, and a strong desire to learn and be taught.

Knowledge of HME and/or medical terminology is encouraged, with proficiency in computer, phone, and interpersonal communication. The successful candidate will work independently and with a team, perform calculations, gather data, compile reports,