Customer Src Rep - HHC - Home Medical Equipment Retail

Henry-Ford-Health-2; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Customer Source Representative for HHC - Home Medical Equipment Retail in Michigan. This full-time on-site role requires strong customer service, solid computer and phone skills, and the ability to work independently or with a team.

Knowledge of HME or medical terminology is encouraged. Ideal candidates have a high school diploma or GED and may have college coursework in business.

Qualifications

• High school diploma or GED required.
• Proficiency with personal computers and standard office equipment.
• Strong written and verbal communication skills.
• Organizational and interpersonal competencies for medical office environments.
• Ability to perform mathematical calculations accurately.
• Analytical ability to gather data, compile reports, and manage special projects.
• Professional demeanor consistent with medical office standards.
• Preferred: College coursework in business or related field.

Responsibilities

• Provide exceptional customer service in an HME retail setting.
• Maintain a flexible on-site schedule within HME business hours.
• Demonstrate a willingness to learn and accept training and independent study.
• Familiarity with medical terminology is encouraged.

Skills

Customer service skills

Strong communication

Computer proficiency

Interpersonal skills

Mathematical calculations

Data gathering & reporting

Independent and teamwork

Professional demeanor

Education

High school diploma or GED

College coursework in business or related field

Tools

Office software

Telephone systems

Job description

Customer Src Rep - HHC - Home Medical Equipment Retail

• Full-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

EDUCATION & EXPERIENCE:

Required Qualifications:

• High school diploma or GED
• Demonstrated proficiency with personal computers and standard office equipment
• Strong written and verbal communication skills
• Organizational and interpersonal competencies essential for professional medical office environments
• Ability to perform mathematical calculations accurately
• Analytical capability to gather data, compile reports, and manage special projects
• Proficiency in face-to-face, telephone, and computer-based communication
• Ability to work independently and collaboratively within a team structure
• Professional demeanor consistent with medical office standards

Preferred Qualifications:

• College coursework in business or related field
• Familiarity with medical terminology and home medical equipment (HME) industry knowledge
• Self-directed work approach with demonstrated ability to learn independently