Customer Solutions & Support Specialist

Cencora, Inc.; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision care

Parental leave

Training programs

Mentorship programs

Job summary

Cencora, Inc. is seeking a motivated customer support professional in Austin, TX to resolve inquiries, review requests, and coordinate with Operations and Development on system design and enhancements.

The role emphasizes collaboration with Product and Quality teams to ensure an excellent customer experience. Ideal candidates will have a 2+ year track record in customer support, a Bachelor's degree or equivalent, and familiarity with CRM systems and ticketing tools.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years of experience in customer support or related fields.
• Certification in quality, project management, or process improvement preferred.

Responsibilities

• Resolves customer inquiries and account issues using approved procedures and resources.
• Reviews requests and documents for completeness, recording case details and resolutions.
• Monitors queues and completes tasks to meet service and quality standards.
• Coordinates with Operations and Development on system design and troubleshooting; escalates issues as needed.
• Partners with Product, Operations, and Development to align support with customer experience goals.
• Serves as SME for backend processes and Cencora Benefits eServices.

Skills

Customer support

Communication skills

Cross-functional collaboration

Process documentation

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing system

Job description

Cencora, Inc. is seeking a motivated customer support professional in Austin, TX to resolve inquiries, review requests, and coordinate with Operations and Development on system design and enhancements.

The role emphasizes collaboration with Product and Quality teams to ensure an excellent customer experience. Ideal candidates will have a 2+ year track record in customer support, a Bachelor's degree or equivalent, and familiarity with CRM systems and ticketing tools.