Trainee, Sales Support & Operations

Value Apothecaries; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Cencora seeks a proactive sales support professional to help the sales teams across territories. You will participate in training, assist with customer outreach, and help prepare presentations and materials to drive account success.

Role requires collecting market insights, maintaining records, and applying consultative selling concepts. Willingness to travel and strong communication are essential.

Qualifications

• 2+ years of sales, proposal development, and customer needs analysis.
• Ability to work independently; self-starter.
• Strong organizational skills and attention to detail.
• Strong time management, including scheduling customer appointments.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Proficient with presentation software and Microsoft Office.
• Willingness to travel extensively within territory and to conferences.

Responsibilities

• Participates in training and rotational activities across sales teams.
• Supports customer outreach, meeting prep, follow-up, and sales coordination.
• Assists with preparation of presentations and sales materials.
• Collects customer, market, and competitor information for account planning.
• Participates in learning projects and sales support activities.
• Updates customer activity records and trackers for timely follow-up.
• Communicates customer questions and escalates issues as needed.
• Participates in ongoing sales training to improve consultative selling skills.
• Travel extensively to support project assignments and events.

Skills

Sales experience

Proposal development

Customer needs analysis

Time management

Verbal communication

Written communication

Presentation skills

Independence / self-starter

Education

High School Diploma / GED

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Presentation software

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Shift Details: Monday through Friday 8:00am until 5:00pm

Responsibilities

• Participates in assigned training and rotational activities across sales teams to build foundational knowledge of sales processes, customer needs, and company offerings.
• Supports customer outreach, meeting preparation, follow-up activities, and internal sales coordination to assist customer support and sales execution.
• Assists with preparation of presentations, sales materials, and internal updates using approved resources to support customer and team interactions.
• Collects and documents customer, market, and competitor information to support account planning and sales discussions.
• Participates in assigned learning projects and sales support activities related to solution selling, customer meetings, and account support.
• Updates customer activity records, training materials, and assigned trackers to maintain accurate information and support timely follow-up.
• Communicates customer questions, feedback, and support needs to appropriate internal stakeholders and escalates issues requiring additional guidance or resolution.
• Participates in required sales training that continually develops consultative selling skills resulting in improved customer sales productivity.
• Actively seeks additional training, mentorship and professional development opportunities to enhance skills and working knowledge of the HS&SS customers and markets.
• Develops strong competitive knowledge at both the broad market level (e.g., services provided by competitors) and the specific customer level (e.g., what is the specific competitive environment for this customer) allowing for targeted and appropriate application of Cencora programs/solutions/services.
• Proficiently complete required learning projects including but not limited to selling solutions, planning and running customer business meetings, and owning customer support projects.
• Develops and delivers tailored, professional, and impactful presentations to new and existing customers utilizing selling skills as well as other company resources to support strategic customer interactions.
• Consults on product ideas and uses to customers for enhanced profitability.
• Demonstrates initiative in their own professional development such as keeping abreast of the industry and its changes by utilizing industry information and company literature.
• Must be willing to travel extensively across various territories for project and assistance assignment; travels to events such as conferences, national and regional sales meetings.
• Establishes and maintains a strategic relationship with appropriate level key stakeholders and Cencora.
• Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internally and externally.
• Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.

Education

• High School Diploma/GED or equivalent experience required.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.

Required Experience

• 2+ years of experience in sales, proposal development, business, Microsoft Office, and customer needs analysis, or a related field preferred.
• Ability to work independently; self-starter.
• Strong organizational skills and attention to detail.
• Strong time management skills, including scheduling customer appointments in advance.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Up-to-date knowledge of presentation software/equipment and Microsoft Office Suite.
• Willingness to travel and attend regular trainings.
• Willingness to travel extensively (including overnight) within assigned territory and attend conferences and national/regional sales meetings.
• Demonstrated initiative and business curiosity; stays current on industry changes using industry information and company literature.
• Strong customer service skills.
• Strong willingness to learn, including accepting and implementing feedback.
• Capacity to learn from and apply a wide variety of disciplines to customers.
• Ability to interpret industry trends and competitive information and develop strategies/tactics to respond to market changes.
• Strong creativity skills; focused and disciplined.
• Strong interpersonal skills. Strong m