Care Operations Coordinator

Cencora, Inc.; Conshohocken (Montgomery County); On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Training programs

Job summary

Cencora in Canada is seeking a dedicated team member for customer operations and patient support. You will handle standard and non-routine requests, coordinate cases, and ensure accurate records while collaborating with internal teams and external partners to facilitate timely service delivery.

The role emphasizes data integrity, escalation of complex issues, and driving process improvements for a more efficient, future-ready support operation.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required.
• Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

Responsibilities

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes.
• Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression.
• Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency.
• Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services.
• Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution.
• Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service.
• Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

Skills

Customer operations

Customer service

Patient support

Case coordination

Order management

Service operations

CRM systems

Education

High School Diploma/GED

Job description

Cencora in Canada is seeking a dedicated team member for customer operations and patient support. You will handle standard and non-routine requests, coordinate cases, and ensure accurate records while collaborating with internal teams and external partners to facilitate timely service delivery.

The role emphasizes data integrity, escalation of complex issues, and driving process improvements for a more efficient, future-ready support operation.