Customer Solutions & Support Specialist

Cencora, Inc.; United States; Remote; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Wellness programs

Paid parental leave

Job summary

Cencora, Inc. is seeking a customer support professional to resolve inquiries, process requests, and ensure accurate case records. You will monitor queues, coordinate with internal teams, and act as a SME for backend processes and benefits eServices.

The role requires a Bachelor’s degree (or equivalent) and 2+ years of related experience; certification in quality/process improvement is a plus. This is a full-time position in the United States with comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of experience in customer support, customer operations, electronic health record applications, or related field.
• Certification in quality management, project management, or process improvement preferred.

Responsibilities

• Resolves customer inquiries, requests, and account-related issues using approved procedures and knowledge resources.
• Reviews customer requests and supporting documentation for completeness; records case details and resolution outcomes.
• Monitors work queues, tickets, and volumes; executes production tasks on schedule to meet service standards.
• Coordinates follow-up with internal teams; liaises between Operations and Development on systems design and troubleshooting; escalates non-standard issues.
• Partners with Product, Operations, and Development teams to align support activities with customer experience objectives.
• Serves as SME for Product and Customer Success on backend processes and Cencora Benefits eServices capabilities.
• Develops and manages customer monitoring plans to establish baseline trends and action plans for variances.
• Identifies recurring issues, documentation gaps, and process delays; recommends solutions and standard procedures.

Skills

Customer support

Education

Bachelor’s degree in business, communications, operations management, health care management, mathematics, or related field

Job description

Cencora, Inc. is seeking a customer support professional to resolve inquiries, process requests, and ensure accurate case records. You will monitor queues, coordinate with internal teams, and act as a SME for backend processes and benefits eServices.

The role requires a Bachelor’s degree (or equivalent) and 2+ years of related experience; certification in quality/process improvement is a plus. This is a full-time position in the United States with comprehensive benefits.