Customer Solutions Specialist – Water Tech Support

Watts Water Technologies; Blauvelt (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Watts Water Technologies in Blauvelt, NY seeks a customer-focused specialist to enhance the customer experience through cross-functional collaboration. The role reports to the Customer Solutions Manager and is onsite at the Blauvelt facility.

Responsibilities include handling customer inquiries, liaising with Sustaining Engineering, troubleshooting part questions, and supporting warranty processes with a focus on continuous improvement and safety compliance.

Qualifications

• High school diploma or equivalent required.
• 3 years’ experience in Customer Service.
• Strong customer service focus with commitment of delivering a positive customer experience.
• Well-developed organizational and time management skills.
• Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of PC operating systems and standard business software.
• Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Responsibilities

• Customer Relations – Confers with appropriate personnel and responds to customer inquiries and complaints.
• Function as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network.
• Troubleshoot parts questions concerning products.
• Support Technical Services Department as required.
• Support metric-driven efficiency and continuous improvement initiatives.
• Process Warranty forms/FYSP.
• Support vertical customers.
• Support analytical report creation of warranty trends.
• Participate in ongoing development trainings both onsite and external.
• Special projects to be assigned as necessary.
• Provides continuous improvement ideas, maintains 5S program, submits quick Kaizens and safety observations monthly.
• Assume responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management.
• Demonstrates behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

PC operating systems

Windows OS

Job description

Watts Water Technologies in Blauvelt, NY seeks a customer-focused specialist to enhance the customer experience through cross-functional collaboration. The role reports to the Customer Solutions Manager and is onsite at the Blauvelt facility.

Responsibilities include handling customer inquiries, liaising with Sustaining Engineering, troubleshooting part questions, and supporting warranty processes with a focus on continuous improvement and safety compliance.