Water Solutions Leader - Customer Service & Ops
Watts Water Technologies
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Benefits offered by this job
Job summary
Watts Water Technologies in Fort Worth, TX seeks a Customer Solutions Manager to oversee the Customer Service team onsite. You will lead, coach, and develop staff, drive service excellence across order management and support, and partner with sales, technical, and supply chain to exceed customer expectations.
The role emphasizes process improvement, KPI monitoring, and ongoing product knowledge. Travel up to 20% may be required.
Qualifications
- 7+ years of customer service experience with leadership responsibilities.
- Bachelor's degree or equivalent experience in a related field.
- Strong communication and stakeholder management abilities.
- Understanding of laws, codes, policies and safety practices.
- Successful completion of background checks and pre-employment testing.
Responsibilities
- Lead and develop the Customer Service team, coaching and mentoring staff.
- Oversee daily operations, ensuring timely inquiries resolution and escalations.
- Strengthen client relationships and collaborate with sales, technical, supply chain and ops.
- Drive process improvements and operational excellence with KPI focus.
- Maintain product knowledge and provide informed support to the team.
- Lead talent management, hiring, performance reviews and recognition.
Skills
Education
Tools
Job description
Watts Water Technologies in Fort Worth, TX seeks a Customer Solutions Manager to oversee the Customer Service team onsite. You will lead, coach, and develop staff, drive service excellence across order management and support, and partner with sales, technical, and supply chain to exceed customer expectations.
The role emphasizes process improvement, KPI monitoring, and ongoing product knowledge. Travel up to 20% may be required.
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