Hybrid Plumbing Product Specialist—Water Solutions

Milwaukee Succeeds; Menomonee Falls (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Maternity/paternity leave

10 paid holidays and PTO

Educational reimbursement

Fitness reimbursements

Employee discount programs

Job summary

Watts seeks a Plumbing Product Specialist to serve as a critical bridge between customers, service, and product development. You will provide expert technical plumbing support while capturing customer insights to drive product improvement and innovation.

You will combine hands-on troubleshooting with analytical problem-solving to resolve issues, improve the customer experience, and influence future product design.

Qualifications

• Bachelor's degree in related field and 1+ years' experience, or equivalent combination of education and experience.
• Experience in the plumbing industry is a plus.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist customers, reps, engineers and others by identifying the appropriate Bradley product to suit an application.
• Troubleshoot product failures by isolating the root cause and taking appropriate measures to resolve the issue.
• Document customer complaints clearly to support accurate issue tracking and resolution.
• Process replacement and shortage order inquiries in an expeditious manner.
• Complete customer complaint information based on policy for an accurate overview of identified problems for proper root cause identification.
• Partner with Customer Service, Engineering, Quality, and Product Management to resolve issues and improve products.
• Within corporate guidelines, negotiate labor rates relative to repairs.
• Participate in Product Management Team sessions representing the technical service team.
• Participates in product audits and new product development efforts.
• Review and provide input on technical literature.
• Assist with product recalls and installs as needed.

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Watts seeks a Plumbing Product Specialist to serve as a critical bridge between customers, service, and product development. You will provide expert technical plumbing support while capturing customer insights to drive product improvement and innovation.

You will combine hands-on troubleshooting with analytical problem-solving to resolve issues, improve the customer experience, and influence future product design.