Remote Water Quality Tech Support Specialist

Watts Water Technologies; Fort Worth, Northern (TX, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

Dental coverage

Retirement benefits

Paid holidays

Professional development

Job summary

Watts Water Technologies is seeking a Technical Support Specialist to provide expert product knowledge, troubleshooting, and commercial solutions to dealers and business customers. This remote role is based out of Fort Worth, TX, with responsibilities spanning installation assistance, warranty processing, and post-sales support.

Ideal candidates will have an associate degree or higher, experience with water filtration/conditioning systems, and a Master Water Specialist certification is highly

Qualifications

• An associate degree or higher is preferred.
• Experience with residential and commercial water filtration and conditioning systems is preferred.
• Master Water Specialist certification is highly desirable.
• Technical and mechanical experience in resolving product performance issues.

Responsibilities

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels by phone and email.
• Escalate concerns internally to ensure accurate and prompt issue resolution.
• Assist customers with installation and setup of residential and commercial equipment.
• Enter customer orders, process warranty replacements, and provide post-sales order management support.
• Use CRM and other software tools to document and manage customer needs and concerns.
• Be a subject matter expert, offering product recommendations and support to internal and external customers.
• Collaborate with customer service and technical support teams within Watts.
• Participate in continuous improvement initiatives to enhance products and processes.
• Maintain knowledge of factory processes, tools, materials, and equipment.

Skills

Technical troubleshooting

Customer support

Education

Associate degree or higher

Tools

CRM software

Job description

Watts Water Technologies is seeking a Technical Support Specialist to provide expert product knowledge, troubleshooting, and commercial solutions to dealers and business customers. This remote role is based out of Fort Worth, TX, with responsibilities spanning installation assistance, warranty processing, and post-sales support.

Ideal candidates will have an associate degree or higher, experience with water filtration/conditioning systems, and a Master Water Specialist certification is highly