Customer Solutions Lead – Water Quality & Service

Watts Water Technologies; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental coverage

Family benefits

Paid time off

Job summary

Watts Water Technologies in Fort Worth, TX is seeking a seasoned Customer Service Manager to lead our Water Quality/Conditioning and Filtration team, overseeing daily operations, resolving inquiries, and strengthening client relationships.

You will coach representatives, drive continuous improvement, partner with sales, supply chain and operations, and ensure compliance with Watts values of integrity and accountability. Minimal travel, on-site role with potential remote elements.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 7+ years of customer service experience, including leadership experience.
• Strong leadership and interpersonal skills.
• Excellent communication skills.
• Understanding of applicable laws, codes, policies, regulations, and safety practices.
• Must establish employment eligibility and complete background checks.

Responsibilities

• Lead and develop the Customer Service team through coaching and mentoring.
• Oversee daily customer service operations and timely inquiries and escalations.
• Strengthen client relationships with cross-functional teams.
• Drive process improvement and operational excellence.
• Utilize reporting to monitor KPIs and improve satisfaction.
• Maintain knowledge of water conditioning and filtration products.
• Set goals, allocate resources, monitor progress.
• Lead talent management, including hiring and performance management.
• Handle additional projects as assigned.
• Uphold Watts values of integrity and continuous improvement.

Skills

Leadership

Customer service

Communication

Team management

Compliance knowledge

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Job description

Watts Water Technologies in Fort Worth, TX is seeking a seasoned Customer Service Manager to lead our Water Quality/Conditioning and Filtration team, overseeing daily operations, resolving inquiries, and strengthening client relationships.

You will coach representatives, drive continuous improvement, partner with sales, supply chain and operations, and ensure compliance with Watts values of integrity and accountability. Minimal travel, on-site role with potential remote elements.