Customer Solutions Specialist - Training, Growth & Perks

Uline; Reading (Berks County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid time off

Tuition assistance

Bonus programs

Job summary

Uline in Allentown, PA is seeking a Customer Service Representative to build customer relationships, provide solutions and deliver legendary service on-site. This role emphasizes training, growth, and a path to long-term career success in a fast-paced environment.

You will handle orders, answer questions about products, pricing and shipping, and assist customers via phone, email and chat. A high school diploma is required and on-the-job training is provided.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline in Allentown, PA is seeking a Customer Service Representative to build customer relationships, provide solutions and deliver legendary service on-site. This role emphasizes training, growth, and a path to long-term career success in a fast-paced environment.

You will handle orders, answer questions about products, pricing and shipping, and assist customers via phone, email and chat. A high school diploma is required and on-the-job training is provided.