Bilingual Customer Service Rep - Growth, Training, On-Site

Uline Inc.; Allentown (Lehigh County); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous time off

Tuition Assistance Program

Job summary

Uline Inc. is seeking a bilingual Customer Service Representative in Pennsylvania's Allentown facility. You will process orders, provide product recommendations, and resolve inquiries using world-class tools to deliver legendary service.

We offer comprehensive health insurance, 401(k) with 6% match, generous paid time off, tuition assistance, and ongoing training to grow your career in a family-owned company known for its stability.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.
• Bilingual English/Spanish – fluent verbal and written.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline Inc. is seeking a bilingual Customer Service Representative in Pennsylvania's Allentown facility. You will process orders, provide product recommendations, and resolve inquiries using world-class tools to deliver legendary service.

We offer comprehensive health insurance, 401(k) with 6% match, generous paid time off, tuition assistance, and ongoing training to grow your career in a family-owned company known for its stability.