Customer Solutions Specialist IV

Collectors Universe, Inc.; Jersey City (NJ); On-site; USD 34,000 - 45,000; Full time

Job summary

Collectors Universe, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join its PSA Customer Relations team in Jersey City, NJ. The position is onsite, Monday through Friday, 6:30am–3:00pm, with a focus on handling customer resolutions and claims in a fast-paced environment.

The ideal candidate has 2+ years in customer relations, strong communication and listening skills, and experience with Google Workspace; Salesforce is a plus. E-Verify and equal opportunity statements apply.

Qualifications

• At least 2+ years of relevant customer relations experience.
• High school diploma or equivalent required; college degree preferred.
• Experience using Google Workspace; Salesforce preferred; strong communication and listening skills.

Responsibilities

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information using department protocols.
• Resolve queries by clarifying issues, determining causes, and explaining best solutions.
• Maintain accounts by processing customer adjustments and updates.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the lead/supervisor.

Skills

Customer relations

Communication skills

Active listening

De-escalation

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors Universe, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join its PSA Customer Relations team in Jersey City, NJ. The position is onsite, Monday through Friday, 6:30am–3:00pm, with a focus on handling customer resolutions and claims in a fast-paced environment.

The ideal candidate has 2+ years in customer relations, strong communication and listening skills, and experience with Google Workspace; Salesforce is a plus. E-Verify and equal opportunity statements apply.