Customer Relations Specialist IV - Evening Shift, Solutions Expert

collectorsuniverse; United States; On-site; USD 33,000 - 47,000; Full time

Job summary

Collectors Universe is hiring a temp-to-hire Customer Relations Specialist IV for the PSA Customer Relations team. The role is full-time onsite in Jersey City, NJ, with 2+ years of customer relations experience and strong communication and problem-solving skills.

Candidates should be able to handle inquiries, de-escalate issues, and work with multiple departments to resolve customer needs. You will report to the Customer Relations Supervisor and will work standard daytime hours in a fast-paced,

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2+ years of customer relations experience.
• Strong problem solving and communication skills.

Responsibilities

• Exercise discretion and sound judgment when engaging with stakeholders.
• Collaborate with Operations and other departments for solutions.
• Provide accurate information per department protocols.
• Clarify issues, determine causes, and explain solutions.
• Maintain accounts and process customer adjustments.
• Update departmental order spreadsheets.
• Escalate unresolved issues to leads or supervisors.

Skills

Customer relations

Communication skills

Listening skills

Empathy

Interpersonal skills

Google Workspace

Salesforce (preferred)

Education

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors Universe is hiring a temp-to-hire Customer Relations Specialist IV for the PSA Customer Relations team. The role is full-time onsite in Jersey City, NJ, with 2+ years of customer relations experience and strong communication and problem-solving skills.

Candidates should be able to handle inquiries, de-escalate issues, and work with multiple departments to resolve customer needs. You will report to the Customer Relations Supervisor and will work standard daytime hours in a fast-paced,