Customer Solutions Specialist - Hybrid Work & Growth

Red Energy Pty Ltd; Richmond (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

30 weeks parental leave

Hybrid working after training

KPI bonus

Employee discounts

Employee Assistance Program (EAP)

Job summary

Red Energy is seeking friendly, problem-solving customer service professionals to be the voice of the company from our Richmond office. You’ll handle a high volume of calls, listen to concerns, and work toward fair, practical solutions while maintaining a healthy work-life balance.

Training lasts 7 weeks full-time at our Richmond office, followed by a hybrid arrangement: 3 days in the office and 2 days at home.

Qualifications

• At least 12 months experience in a busy customer service role.
• Ability to stay calm and positive when dealing with frustrated customers.
• Strong logic to investigate problems and find fair solutions; eagerness to learn new processes.

Responsibilities

• Handle a high volume of calls, understand concerns, and resolve issues.
• Use multiple computer systems to lookup and update customer accounts while ensuring compliance.
• Translate energy information into clear, simple language to build trust.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Willingness to learn

Tools

CRM software

Job description

Red Energy is seeking friendly, problem-solving customer service professionals to be the voice of the company from our Richmond office. You’ll handle a high volume of calls, listen to concerns, and work toward fair, practical solutions while maintaining a healthy work-life balance.

Training lasts 7 weeks full-time at our Richmond office, followed by a hybrid arrangement: 3 days in the office and 2 days at home.