Travel Experience Pro – Hybrid Richmond, Evenings

Faye Stg; Richmond (VA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Faye in Richmond, VA is seeking a Customer Experience Specialist to ensure a customer-first, best-in-class service for our US users traveling stateside and abroad. The role focuses on delivering an empathetic, proactive approach in a fast-growing travel space.

You will handle calls, emails and chat, collaborate across teams, and own customer inquiries from intake to resolution with accountability. Local Richmond candidate, hybrid in-office schedule, and ability to work 4:30 PM–1:30 AM EST are

Qualifications

• Experience in customer service/call center roles.
• Local to Richmond, VA and able to work in-office with hybrid schedule.
• Able to work afternoon/evening EST (4:30 PM–1:30 AM).
• Familiarity with American customer service norms.
• Medical or travel background a plus.

Responsibilities

• Set high standards for customer care and build a top-notch brand reputation.
• Handle incoming calls and digital inquiries from US customers.
• Provide real-time support for travel inquiries & emergencies.
• Interact with travel and medical providers.
• Manage customer contacts across phone, email, and chat.
• Resolve complaints with empathy and efficiency.
• Complete requests in a friendly, professional manner.
• Collaborate across teams to solve issues.

Skills

Customer service experience

Call center experience

Time management

Communication skills

Job description

Faye in Richmond, VA is seeking a Customer Experience Specialist to ensure a customer-first, best-in-class service for our US users traveling stateside and abroad. The role focuses on delivering an empathetic, proactive approach in a fast-growing travel space.

You will handle calls, emails and chat, collaborate across teams, and own customer inquiries from intake to resolution with accountability. Local Richmond candidate, hybrid in-office schedule, and ability to work 4:30 PM–1:30 AM EST are