Customer Solutions Specialist: Elevate Service & Growth

Jobtailor; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor is seeking a proactive customer service specialist to support customers and sales representatives across the US and Canada. You will explain product features, process orders and returns, and help resolve inquiries with accuracy and courtesy.

Ideal candidates have 1-2 years of experience, are customer-focused, and possess strong communication and problem-solving skills. Proficiency with Microsoft systems and basic SAP knowledge is a plus. Flexible hours are valued.

Qualifications

• 1-2 years’ experience in the position to be considered for promotion.
• Customer Focused
• Prior customer‑facing experience preferred
• Excellent communication and problem resolution skills
• Excellent computer skills, including knowledge in Microsoft Systems
• SAP experience helpful
• Quick learner, able to think on feet and find innovative solutions
• Empathy, patience, listening skills
• Career minded individual with ability to work flexible hours
• Maintain a Scorecard of an A/B average to be considered for promotion

Responsibilities

• Resolve inquiries from customers and sales reps; explain product features, provide quotes, and process orders and returns in US and Canada.
• Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
• Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
• Develop understanding of Drive products to offer accessories and substitute products when items are back ordered.
• Enter and process orders received via phone, with accuracy.
• Provide product availability and manage customer back-orders, as needed.
• Support the sales team by aiding them with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Provide over the phone assistance with product assembly and parts inquiries.
• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
• Achieve performance goals on a consistent basis and established KPIs.

Skills

Customer-focused

Communication skills

Problem resolution

Quick learner

Empathy and listening

Career minded

Scorecard/A/B average

Tools

Microsoft Office

SAP

Job description

Jobtailor is seeking a proactive customer service specialist to support customers and sales representatives across the US and Canada. You will explain product features, process orders and returns, and help resolve inquiries with accuracy and courtesy.

Ideal candidates have 1-2 years of experience, are customer-focused, and possess strong communication and problem-solving skills. Proficiency with Microsoft systems and basic SAP knowledge is a plus. Flexible hours are valued.