Bilingual Customer Service & Order Specialist

Jobtailor; Farmingdale (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Farmingdale, NJ, is seeking a bilingual Customer Service / Sales Support professional to handle inquiries, process orders, prepare quotes, and coordinate with sales and operations. The role requires strong English/Spanish communication, attention to detail, and experience with CRM/ERP systems.

You will assist with product information, pricing, and documentation while ensuring timely order fulfillment and high customer satisfaction in a fast-paced environment.

Qualifications

• Fluent in English and Spanish with strong written and verbal skills.
• Experience in customer service, inside sales, order processing, or sales support.
• Strong communication and interpersonal skills.
• Team player with good collaboration.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with CRM or ERP systems.
• Ability to work onsite in Farmingdale, NJ.
• Preferred: experience in manufacturing, distribution, construction, electrical, or industrial environments.
• Preferred: experience with product catalogs, specifications, or customer quotes.
• Preferred: familiarity with CRM, ERP, inventory, or order management systems.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and other communication channels.
• Provide customer support in English and Spanish as needed.
• Assist customers with product questions, availability, pricing, specifications, and order information.
• Enter, process, and track customer orders accurately.
• Prepare and provide quotes, order confirmations, invoices, and other customer documentation as needed.
• Coordinate with sales, warehouse, purchasing, shipping, and operations teams to ensure orders are processed accurately and on time.
• Follow up on backorders, shipping issues, product questions, and other customer concerns.
• Resolve customer issues professionally and elevate complex matters when appropriate.
• Maintain accurate customer and order information in the company's CRM, ERP, or order management systems.
• Develop a strong working knowledge of the company's industrial LED lighting products and applications.
• Communicate product information clearly to customers and help identify appropriate solutions based on their needs.
• Proactively follow up with customers to ensure satisfaction and address outstanding issues.
• Maintain organized records and follow established customer service and order-processing procedures.
• Support the sales team with customer communication, quotations, order updates, and other administrative tasks as needed.
• Perform other duties related to customer service and sales support as assigned.

Skills

Bilingual English/Spanish

Customer service experience

Order processing

Quotations preparation

CRM/ERP proficiency

Microsoft Office

Attention to detail

Organizational skills

Team player

Onsite in NJ

Tools

CRM Systems

ERP Systems

Order Management Systems

Google Workspace

Microsoft Office

Job description

Jobtailor in Farmingdale, NJ, is seeking a bilingual Customer Service / Sales Support professional to handle inquiries, process orders, prepare quotes, and coordinate with sales and operations. The role requires strong English/Spanish communication, attention to detail, and experience with CRM/ERP systems.

You will assist with product information, pricing, and documentation while ensuring timely order fulfillment and high customer satisfaction in a fast-paced environment.