Manufacturing Customer Success Specialist

Jobtailor; California (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking a customer service representative to act as a liaison between the company and customer accounts. You will provide product and service information, resolve problems, and manage orders in the ERP system.

The role involves coordinating with freight carriers, learning products, and meeting sales and service targets in a fast-paced manufacturing setting. Applicants should have 3+ years of customer service experience in manufacturing, strong communication skills, and proficiency

Qualifications

• High School Diploma required; associate degree preferred.
• 3+ years of proven customer service experience in manufacturing.
• Strong communication, problem solving, and active listening.
• Experience with ERP/CRM; able to learn products quickly.

Responsibilities

• Act as liaison between company and customer accounts.
• Provide product/service information and resolve problems accurately.
• Enter customer orders, credits, RMAs in ERP.
• Schedule pickups and coordinate with freight carriers.
• Learn products and how they work; understand BOMs and price structures.
• Meet customer-service targets and call-handling quotas.
• Build relationships through open communication; handle complaints with solutions.
• Follow procedures, guidelines, policies; work in a fast-paced environment.

Skills

Customer service

Active listening

Excel proficiency

Time management

Communication skills

Team collaboration

Education

High School Diploma

Associate's Degree (Preferred)

Tools

ERP Systems

CRM Systems

LTL Carriers

UPS

FedEx

Excel

Job description

Jobtailor is seeking a customer service representative to act as a liaison between the company and customer accounts. You will provide product and service information, resolve problems, and manage orders in the ERP system.

The role involves coordinating with freight carriers, learning products, and meeting sales and service targets in a fast-paced manufacturing setting. Applicants should have 3+ years of customer service experience in manufacturing, strong communication skills, and proficiency