Customer Solutions Specialist: Drive Loyalty & Upsell

Brady Companies, LLC; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement plan

Job summary

Imperial Brady is seeking a customer-focused team member to engage with customers, manage orders, and resolve issues across phone, email, and on-site channels. The role emphasizes accuracy, CRM proficiency, and proactive problem-solving to ensure exceptional service and repeat business.

You will handle order processing, returns, eCommerce setup, and coordination with Sales and Customer Success to maintain a positive customer journey. Previous CSR experience strongly preferred.

Qualifications

• At least 1 year of Customer Service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in handling data and documentation.
• A proactive nature with strong problem-solving skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Customer-centric with a focus on delivering exceptional service.

Responsibilities

• Interact with customers via phone, fax, email, and will call to manage orders and ensure fulfillment.
• Answer calls quickly (within two rings) and process returns.
• Assist walk-in customers where applicable and set up eCommerce orders.
• Maintain shared team mailbox and ensure 2-hour email response times.
• Manage customer credit card information and ship-to/delivery notes.
• Collaborate with Sales and Customer Success teams for a seamless experience.
• Proactively respond to delivery issues and follow up on resolutions.

Skills

Customer Service

Verbal & Written Communication

CRM Software

Attention to Detail

Problem-Solving

Time Management

Tools

CRM software

Job description

Imperial Brady is seeking a customer-focused team member to engage with customers, manage orders, and resolve issues across phone, email, and on-site channels. The role emphasizes accuracy, CRM proficiency, and proactive problem-solving to ensure exceptional service and repeat business.

You will handle order processing, returns, eCommerce setup, and coordination with Sales and Customer Success to maintain a positive customer journey. Previous CSR experience strongly preferred.