Customer Solutions Specialist, Canada — Fast-Paced Support

Drive Medical; Port Washington (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401(k) savings plan

Job summary

Drive Medical is seeking a Customer Solutions Specialist to deliver a seamless customer experience in a fast-paced phone environment across the US and Canada. You will provide product information, place orders, handle returns, and resolve inquiries while adhering to quality guidelines.

The role emphasizes cross-functional collaboration, knowledge of Drive products, and the ability to offer accessories or substitutions as needed.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service preferred.

Responsibilities

• Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada.
• Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
• Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
• Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
• Enter and process orders received via phone, with accuracy.
• Provide product availability and manage customer back-orders, as needed.
• Support the sales team by aiding them with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Provide over the phone assistance with product assembly and parts inquiries
• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
• Achieve performance goals on a consistent basis and established KPIs.

Skills

Customer service

Excellent communication

Microsoft systems

SAP experience

Problem resolution

Flexible hours

Education

High school diploma or equivalent

Tools

Order entry systems

CRM systems

Job description

Drive Medical is seeking a Customer Solutions Specialist to deliver a seamless customer experience in a fast-paced phone environment across the US and Canada. You will provide product information, place orders, handle returns, and resolve inquiries while adhering to quality guidelines.

The role emphasizes cross-functional collaboration, knowledge of Drive products, and the ability to offer accessories or substitutions as needed.