Customer Solutions Pro — Fast, Friendly Order & Support

Drive; Port Washington (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401(k) savings plan

Job summary

Drive Medical is seeking a Customer Solutions Specialist (US/Canada) in a fast-paced phone environment to provide product information, place orders, and find solutions that ensure an effortless customer experience. The role supports US and Canada operations, with focus on accurate order entry and responsive service.

Responsibilities include resolving inquiries, complying with post-market surveillance documentation, and assisting the sales team.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all customer service needs in US and Canada.
• Comply with quality guidelines on documenting complaints and responding to Post Market Surveillance requests.
• Handle inbound/outbound calls professionally and courteously.
• Resolve inquiries with accuracy and efficiency to enhance the customer experience.
• Develop product knowledge to offer accessories and substitutions when items are back-ordered, etc.

Skills

Customer focus

Customer-facing

Communication

Microsoft systems

SAP experience

Fast learner

Empathy

Flexible hours

Education

High school diploma or equivalent

Tools

Microsoft Systems

SAP

Job description

Drive Medical is seeking a Customer Solutions Specialist (US/Canada) in a fast-paced phone environment to provide product information, place orders, and find solutions that ensure an effortless customer experience. The role supports US and Canada operations, with focus on accurate order entry and responsive service.

Responsibilities include resolving inquiries, complying with post-market surveillance documentation, and assisting the sales team.