Technical Support Specialist

Husqvarna Group; Kansas City (MO); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical, dental, and vision coverage

401(k) with matching

Employee discounts on Husqvarna

Education assistance

Paid parental leave

PTO: holidays, vacation, sick time

Descrizione del lavoro

Husqvarna Group in Kansas City area seeks a Technical Service Specialist to troubleshoot and support Husqvarna Construction products. You will troubleshoot technical issues, guide customers, and collaborate with service technicians and product teams to improve service delivery.

Role focuses on documenting interactions, providing practical guidance, and contributing to training. Office-based with strong customer-focused collaboration; benefits include healthcare, 401(k), and education support.

Competenze

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical/technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and customer-focused sales.
• Detail-oriented, organized and able to respond quickly in a fast-paced environment.
• Customer-first mindset and ability to teach/share knowledge.

Mansioni

• Answer incoming technical calls from customers.
• Troubleshoot product issues and provide guidance.
• Support Service Technicians on product repairs.
• Assist with product training and repairs as needed.
• Partner with Product Management, Customer Service, QC, and R&D on field issues.
• Contribute to warranty policies and technical bulletins.
• Document calls and issues in the CRM.

Conoscenze

Mechanical experience

Technical knowledge

Electrical schematics

CRM proficiency

Excel

Word

AS400

Customer-focused

Attention to detail

Formazione

Post-secondary technical training

Strumenti

AS400

CRM systems

Excel

Word

SAP

Descrizione del lavoro

Last date to apply:

We are continuously accepting applications

Technical Service Specialist

Husqvarna Construction | Olathe, Kansas

Turn technical know-how into outstanding customer support. In this role, you will help customers and sales representatives troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.

What We Offer

• Competitive pay
• Benefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)
• Employee discounts on Husqvarna products
• Education assistance, paid parental leave, and opportunities to advance
• PTO: paid holidays, vacation, and sick time

What You’ll Do

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Keep the Details Moving

• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

What You Bring

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Nice to Have

• Post-secondary technical training.
• Experience with Husqvarna equipment.
• SAP experience.

Work Environment

This role is based in a normal office environment with frequent computer and phone use, plus occasional exposure to job sites and manufacturing settings.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.